Shipping & Refunds
If the product you ordered doesn't fit or is unsatisfactory, you have 30 days from the date of purchase to return your item to us and exchange it for a product of equal or lesser* value OR a refund, excluding the original shipping cost.
+ ALL SALE ITEMS ARE FINAL SALE. NO REFUNDS OR EXCHANGES.
E-mail email@example.com with the order number and the reason for the return including what you would prefer in return (refund or item of equal or lesser value). The customer will be responsible for payment of return shipping cost.
Before you proceed please ensure that you meet the conditions required for a return or exchange:
- The product(s) have not been washed OR worn.
- The product(s) have not been damaged, soiled, or exposed to a smoking environment
- The product(s) are not a 'Sale Item'. Sale Item meaning it is not at a marked down price from the original price
- The product(s) must have original clothing tags still attached
ALL Naked Parent returns and exchanges to:
The Naked Parent
PO Box 33077, Uplands PO
Lethbridge, AB, T1H 5P2
INTERNATIONAL RETURNS: If you're sending this from outside of Canada, you may need to fill out a 'Customs Declaration' form from whichever courier you decide to use, name the items "RETURN ITEMS" so that Customs doesn't charge you or us for bringing these items across the border.
**FREE SHIPPING ON ORDERS OVER $100 CAD WITHIN CANADA & USA
Orders within the Lethbridge Area: Please enter: yql at the checkout in the DISCOUNT area for the free shipping option within YQL (this includes: Coaldale and Coalhurst only) Pickup Only.
Canada & USA Customers: If your subtotal is $200.00 CAD or more in our online store, we'll waive the Standard Shipping Charge of $15.00! *$200 before taxes.
Canadian Orders - $15.00 CAD Flat Rate
The Naked Parent ships all Canadian orders using Canada Post Expedited Parcel. There is a flat-rate cost of $15.00 CAD. Once the order has shipped out, a Canada Post Tracking Number is provided and you will receive an estimated shipping date prior to payment. Please allow 24 hours for the Tracking Number to become active.
USA Orders - $20.00 CAD Flat Rate
The Naked Parent ships all USA orders using UPS Standard International. There is a flat-rate cost of $20.00 CAD. Once the order has shipped out, a UPS Tracking Number is provided with each order via email and you will receive en estimated shipping date prior to payment. Please allow 24 hours for the Tracking Number to become active. Any Customs duties or additional state or county taxes are the responsibility of the customer.
*Exception: USA orders using a P.O. Box will not be shipped using UPS but instead using Canada Post/United States Postal Service. There will be no tracking number provided and delivery may take longer.
**Any Customs duties or additional taxes are the responsibility of the customer.
** Items may arrive in separate packages at different times
Because we take pride in quality and North American businesses, some of our items may come from a US warehouse and those products may take 2-4 weeks shipping. Because of this you may receive some items at separate times.
PLEASE DOUBLE CHECK YOUR ADDRESS PRIOR TO CHECK OUT!!!!
If you have made a mistake on your address please contact us right away
+ Contact firstname.lastname@example.org with the following information: Your name, order number, and the correct address you'd like us to use.
+ We will do our best to fix your address but if the item has already shipped, it is very hard for us to redirect your package.
**Please remember we are a newer business and because we take pride in quality and North American businesses our products may take 2-4 weeks shipping. If you find anything during the checkout process to be unsatisfactory please hit us up and let us know immediately. We want to make everyones shopping adventure is filled with nothing but good times and easy vibes.
Thank you for your support and love, and always remember......
Mama be you.